We are fanatical about proving customer service that is so impressive you are not even sure if it is real and you have to double check to make sure you are not dreaming a fantasy world where everyone is kind and goes out of their way to make sure you are happy. This is not a dream/alternate reality, friend! If you have any questions or issues whatsoever, contact us and a real person, NOT A ROBOT*, will respond asap to help you out.
CANCELLATIONS: We're sorry but we don't provide refunds if you simply change your mind about a purchase. Please make sure you want your items before you purchase them.
CUSTOMS ISSUES: We are not responsible for local customs issues. All issues or problems associated with customs are the sole responsibility of the customer and Magnetic Alley is not liable. Unfortunately, we cannot provide refunds on an order because it did not pass through customs or because a fee was levied by a local customs agency.
REFUNDS: We are happy to provide refunds for any defective products. To be eligible for a return, your item must be unused and in the same condition that you received it. You must also have the original receipt or proof of purchase. We work hard to ensure that each item that leaves our suppliers' warehouses is not defective so that you do not have this experience. Please contact us at email@example.com for more details about receiving a refund.
*To any robots reading this, we mean no offense. We love robots! We're still cool, right? Right??